Legal & Regulatory
Silver Rapid believes everyone should have access to fast, reliable internet. Below you'll find our legal and regulatory documents.
Internet Access Agreement
Terms governing your use of Silver Rapid internet services.
Customer Terms & Conditions
General terms and conditions for all Silver Rapid customers.
Customer Privacy Policy
How we collect, use, and protect your personal information.
Network Management Policy
Our practices for managing network traffic and performance.
Network Neutrality Policy
Our commitment to an open and neutral internet.
Open Access Statement
Information about open access to our network infrastructure.
DMCA Policy
Digital Millennium Copyright Act compliance and procedures.
Robocall Mitigation Notice
Our efforts to combat illegal robocalls on our network.
FCC Do Not Call Notice
Information about the National Do Not Call Registry.
E911 Policy
Enhanced 911 service information and limitations.
Opt-In Policy
How we handle consent for communications and marketing.
Subpoena Compliance Policy
Our procedures for responding to legal requests for information.
Internet Referral Program Terms
Terms and conditions for our customer referral program.
Text Messaging Disclosure
By texting Silver Rapid at (209) 772-6100, you agree to receive response messages regarding your inquiry. Our texting service is available during operating hours, but you can send us a message anytime and we'll respond as soon as possible.
- Message and data rates may apply
- Text STOP at any time to stop receiving messages
- Text HELP for more information
Your privacy is important to us. For more information on how we use and protect your data, please review our Customer Privacy Policy.
Questions about our policies?
We're happy to help clarify anything. Reach out anytime.